FOR ANY QUESTION IN GENERAL YOU CAN CALL US AT: Toll free number: 1-800-436-9960 from 9 A.M. to 9 P.M Monday trough Friday. Email: contact@playmusicschool.com
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HOW MUCH TIME DO I HAVE TO VALID MY GUARANTEE IN THE EVENT THAT MY PRODUCT HAVE ARRIVED IN BADLY STATE?
When you receive your order, check that all products arrived in good condition. Otherwise notify immediately by telephone and by mail, we have 24 hours to report damages after the order has been received and to do valid the guarantee of insurance. The guarantee of insurance is for 24 hours. If customer do not report damages within 24 hours after receiving the products Play Music will not be responsible. Back
WHICH ARE THE SHIPPING RESTRICTIONS?
The shipping restrictions are indicated by the service provider used for delivery. Some natural conditions can affect or delay delivery. Call a representative to know the status of your order. Back
IS THERE ANY PLAY MUSIC STORE IN MY CITY?
Play Music only has a branch in the State of California. Visit our contact page to locate address. Back
CAN I FIND IN YOUR INTERNET STORE THE SAME MERCHANDISE IN RETAIL STORES?
Yes, the same products that you see in stores can be find in playmusicschool.com, as an additional advantage, we offer you a range of special articles as well as lower prices you will not find in retail stores. Back
DOES PLAYMUSICSCHOOL.COM HAVE THE SAME PRICES THAT RETAIL STORES?
No, in Playmusicschool.com we handle one low price; our price policy guarantees the lowest price. *WE GUARANTEE YOU THE LOWEST PRICE OR WE WILL DISCOUNT YOU 10% OF COMPETITORS PRICE; the price and products are subject to availability. Back
HOW CAN I BUY IN PLAYMUSICSCHOOL.COM?
To make a purchase in our online store you should follow these simple steps: 1. Select the product that you desire to buy, mark the button "Select", the products will be added to your cart.
2. Click "Order Selected Products" button.
3. Our site allows you to continue buying, the cart will show the articles that you have selected, and you will be able to modify the quantity requested or to eliminate some merchandise of the list.
4. To finalize your order click the “Checkout” button.
5. Enter all your information (Name, Address, Phone and E-mail)
6. Verify that the product indicated and the quantity is correct click in the "Continue" button.
7. Select the form of payment and click in "Continue".
8. If you are paying with credit Card, you will have to enter the data of your card, is very important to enter the direction that appears in your bank statement.
9. Do not you forget to write the Order number of the purchase, is used to monitor your purchase. Back
CAN YOU SEND MY ORDER DIRECTLY TO MY COUNTRY?
Yes, we send merchandise to the 50 states of the United States (US), Mexico and South America:
1. Send us your address and country.
2. Verify that the products comply with the corresponding norms of your country; we do not do refunds for that reason.
3. Verify that you can find parts and service centers for the purchased products.
4. Taxes, Shipping and handling are your responsibility Back
CAN YOU SEND MY ORDER TO ANOTHER ADDRESS OTHER THAN THE ONE THAT APPEARS IN MY BANK STATEMENT?
Yes, when you enter the information fill the “Shipping Address” fields to select the de
the desire shipping address. Back
WHAT HAPPEN IF MY CREDIT CARD INFORMATION IS NOT CORRECT?
The issuing bank of your credit card and the personnel of customer service of Playmusicschool.com validate the data and if not correspond we send you an email; you will have 2 days to provide the correct data. The bank validates again the data and if they are incorrect is canceled automatically the order. If data that you provided is correct, the bank authorizes your payment and Playmusicschool.com sends your order. Back
HOW MUCH THE SHIPMENT OF MY ORDER IS GOING TO COST ME?
According to the product that you have bought will be the cost of shipment: Play Music calculates the shipping from the standard ground of FedEx.We include another option that is free, the delivery in store. The transportation of your order from the store to your residence is your responsibility. Back
¿WHAT ARE THE AVAILABLE PAYMENT TYPES?
At this moment you can pay with any credit Card with the logo of VISA, MASTERCARD, and AMERICAN EXPRESS and DISCOVER. For your security, the information of your credit card is handled by secure forms. If you wish to pay with check or money order, send your payment to: Play Music 1012 N. Hacienda Blvd. La Puente, CA 91744. Payments made by check will be sent until we have confirmed the funds.
Back
CAN I PAY CASH FOR MY ORDER?
No, you must send Money Order to Play Music for the corresponding amount to: Play Music 1012 N. Hacienda Blvd. La Puente, CA 91744; Toll free number 1-800-436-9960 Back
HOW MY ORDER IS DELIVERED?
We have 3 different shipping methods:
Fedex o UPS: Standard ground service, your order will arrive in 4 or five days.
Delivery at our Store: You can pick up your order for free in one of our stores.
Postal Service: Back
THE PRODUCT THAT ORDERED IS MARKED AS “HEAVY ITES” WHAT THIS MEANS?
It means that these items are heave and large, in these cases we will calculate the shipping charges before shipping the order. Back
HOW CAN I CANCEL AN ORDER?
You should call at 1-800-436-9960; if the order has been sent we will charge 15% of the total order for re-stocking charge. Check the terms
and conditions of purchases ,Back
IS THERE ANY MAXIMUM OR MINIMUM PURCHASE AMOUNT?
No, in Playmusicschool.com you decide what, how and how much want to buy, the maximum quantity of articles will only depend on the existence and models in our inventory. Back
WHAT IS THE REFERENCE NUMBER?
This number is given at the moment of purchase; you should keep this number to locate your information. Back
DO YOU HAVE WHOLESALE?
Yes, contact one of our customer sales representatives at 1-800-436-9960 or email us at sales@playmusicschool.com
DO YOU HAVE A PRINTED CATALOG?
Unfortunately we do not have a printed catalogue but if some article interests you please send your request to sales@playmusicschool.com and we will take provide all necessary information. Back
DOES PLAY MUSIC HAVE FRINCHISE?
Yes, please review our FRANCHISE section to send us a request and to answer all your questions. Back
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